1. Introduction

Welcome to ChatSista ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

Personal Data

When you register for an account, we may collect personal information, such as your name, email address, and authentication data provided by third-party services (like Google). We collect this information to create and manage your account and provide you with our services.

Uploaded Images

To provide the core functionality of our Service, we process the chat screenshots you upload. These images are sent to our third-party AI provider (e.g., Google AI) for analysis. We do not store these images on our servers long-term after the analysis is complete.

Financial Data

All payments are processed through Pesapal. We do not collect or store any of your financial information, such as credit card numbers or bank account details.

Usage and Derivative Data

Our servers (and third-party services like Datadog) may automatically collect information when you access the Service, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Service.

Cookies

We may use cookies and similar tracking technologies to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.

3. Use of Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Provide and deliver the products and services you request.
• Process your transactions and credit purchases.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at the support email provided on our Support page.